What is Business and Development?
The Business and Development Program is designed to help students identify and define the different types of diversity in the workplace and other organisations to keep up with our changing global environment. It offers practical tips on how to better understand, embrace and manage business diversity to create a more productive organisation. This Program is also designed to help students understand the basic knowledge about the Business Process Outsourcing (BPO) and the foundation of business communication in a global workplace, why it is critical to business success, and how to effectively communicate using different communication channels.
Concordia International College’s Diploma in Business Development requires you to complete BCOM 1000, BDEV 1000, and BPO 1100 courses and earn a Diploma in Business Development.
- 3 x 16 week Online Courses
- 1 Course = 3 Credit Points
- Diploma in Business Development = 9 Credit Points
- Total hours of instruction = 180 hours
- Earn your Diploma in Business Development while doing your full-time job
The Business and Development Program is designed to help students identify and define the different types of diversity in the workplace and other organisations to keep up with our changing global environment. It offers practical tips on how to better understand, embrace and manage business diversity to create a more productive organisation. This Program is also designed to help students understand the basic knowledge about the Business Process Outsourcing (BPO) and the foundation of business communication in a global workplace, why it is critical to business success, and how to effectively communicate using different communication channels.
- Enhance your knowledge of Business Diversity
- Know about the major pillars of diversity in the workplace
- Learn how to embrace and manage business diversity to create a more productive organisation
- Gain essential knowledge about the Business Process Outsourcing industry
- Learn about the BPO business process framework and its key components
- Understand the dynamics of each BPO process component to help better manage operations
- Learn the fundamentals of business communication in the global workplace
- Understand its importance towards business success
- Learn about the various communications channels and how to effectively manage them
Concordia International University’s Diploma in Business Development requires you to complete the following courses and earn a Diploma in Business Development. Please click on each course below to see the course outlines for the program.
- 3 Credits of BCOM 1000 Business Communications
- 3 Credits of BDEV 1000 Business Diversity in the Workplace
- 3 Credits of BPO 1100 Introduction to Business Process Outsourcing
- Minimum 2.5 GPA
- Completion of 9 Credits
Diploma in Business Development
| Tuition Fee | $1450 |
Course Schedule
Global Business Communications (BCOM 101)
To provide students the opportunity to achieve academic and professional success in an international society by presenting a comprehensive and supportive educational experience
- LEARNING PROGRAM : Global Business Communications
- PROGRAM NUMBER : BCOM 101
- MODE OF INSTRUCTION : ONLINE
- PROGRAM DURATION : 6 weeks
- NUMBER OF CREDITS : 3.0
It is said that communicators own the future. This Program is designed to help students understand the foundation of business communication in a global workplace, why it is critical to business success, and how to effectively communicate using different communication channels
- To learn the fundamentals of business communication in the global workplace
- To understand its importance towards business success
- To learn about the various communications channels and how to effectively manage them
By the end of this Program you will:
- Know the Importance of business communication in the global workplace
- Learn the different business communication channels available to the students
- Understand leadership communication styles
- Receive several important tips on how to be a better communicator
TBD
Additional Readings
Students are expected to stay abreast of current topics and events related to this Program
- Assignments / Class Exams : 60 %
- Comprehensive Final Exam : 40 %
In fairness to students who submit their work on time, 25% will be deducted from late assignments PER DAY
Grades will be assigned as follows :
| A | 94 – | 100 | C | 73 – | 75 |
| A- | 90 – | 93 | C- | 70 – | 72 |
| B+ | 86 – | 89 | D+ | 66 – | 69 |
| B | 83 – | 85 | D | 63 – | 65 |
| B- | 80 – | 82 | D- | 60 – | 62 |
| C+ | 76 – | 79 | F | < 60 |
This Learning Program is divided into 10 classes. Each class includes the following :
- Textbook / Reading materials
- 15 – 20 minute Video Lecture
- When applicable, assignments and exams that you must pass
| Class Number | Main Topic | Sub-topics |
| Introduction | Introduction | |
| 1 | Fundamentals of Business Communication | Global Business Communication |
| 2 | Different Communication Styles | |
| ASSIGNMENT / EXAM | ||
| 3 | The Communication Process | Planning Business Communication |
| 4 | Writing Business Communication | |
| 5 | Completing Business Communication | |
| ASSIGNMENT / MID-TERM EXAM | ||
| 6 | Successful Business Writing | Routine Business Correspondence |
| 7 | Business Letters | |
| ASSIGNMENT / EXAM | ||
| 8 | Business Presentations | |
| 9 | Getting a Job | |
| ASSIGNMENT / EXAM | ||
| 10 | Recap and Other Tips | Recap and Other Tips |
| COMPREHENSIVE FINAL EXAM | ||
Business Diversity (BDEV 101)
To provide students the opportunity to achieve academic and professional success in an international society by presenting a comprehensive and supportive educational experience
- LEARNING PROGRAM : Business Diversity
- PROGRAM NUMBER : BDEV 101
- MODE OF INSTRUCTION : ONLINE
- PROGRAM DURATION : 6 weeks
- NUMBER OF CREDITS : 3.0
Business diversity has become an important issue with global expansions, our changing economics, and the many other dynamics happening in our workplace. This Program is designed to help students identify and define the different types of diversity in the workplace and other organizations to keep up with our changing global environment. It offers practical tips on how to better understand, embrace and manage business diversity to create a more productive organization.
- To enhance your knowledge of Business Diversity
- To know about the major pillars of diversity in the workplace
- To learn how to embrace and manage business diversity to create a more productive organization
By the end of this Program you will :
- Learn about the benefits and challenges of a diverse workforce
- Better understand gender, cultural and generational diversity
- Learn practical techniques for effective diversity management
TBD
Additional Readings
Students are expected to stay abreast of current topics and events related to this Program
- Assignments / Class Exams : 60 %
- Comprehensive Final Exam : 40 %
In fairness to students who submit their work on time, 25% will be deducted from late assignments PER DAY
Grades will be assigned as follows :
| A | 94 – | 100 | C | 73 – | 75 |
| A- | 90 – | 93 | C- | 70 – | 72 |
| B+ | 86 – | 89 | D+ | 66 – | 69 |
| B | 83 – | 85 | D | 63 – | 65 |
| B- | 80 – | 82 | D- | 60 – | 62 |
| C+ | 76 – | 79 | F | < 60 |
This Learning Program is divided into 10 classes. Each class includes the following :
- Textbook / Reading materials
- 15 – 20 minute Video Lecture
- When applicable, assignments and exams that you must pass
| Class Number | Main Topic | Sub-topics |
| Introduction | Introduction | |
| 1 | Fundamentals of Business Diversity | -NA- |
| ASSIGNMENT / EXAM | ||
| 2 | Major Pillars of Diversity | Gender Diversity |
| ASSIGNMENT / EXAM | ||
| 3 | Cultural Diversity | |
| 4 | Generational Diversity | |
| ASSIGNMENT / EXAM | ||
| 5 | Generational Mix in The Workplace | The Traditionalists and the Baby Boomers |
| 6 | Generation X | |
| ASSIGNMENT / EXAM | ||
| 7 | Generation Y | |
| 8 | Generation Next | |
| ASSIGNMENT / EXAM | ||
| 9 | Best Practices for the Gen Mix Manager | |
| ASSIGNMENT / EXAM | ||
| 10 | Recap | -NA- |
| COMPREHENSIVE FINAL EXAM | ||
Business Process Outsourcing (BPO 101)
To provide students the opportunity to achieve academic and professional success in an international society by presenting a comprehensive and supportive educational experience
- LEARNING PROGRAM : Business Process Outsourcing
- PROGRAM NUMBER : BPO 101
- MODE OF INSTRUCTION : ONLINE
- PROGRAM DURATION : 6 weeks
- NUMBER OF CREDITS : 3.0
The Business Process Outsourcing (BPO) industry is regarded as one of the fastest growing industries in the world and this Learning Program is designed to provide students the basic knowledge about the BPO. It equips the students with the right foundation of skills and competencies to drive personal success and continued growth in this industry.
- Gain essential knowledge about the Business Process Outsourcing industry
- Learn about the BPO business process framework and its key components
- Understand the dynamics of each BPO process component to help better manage operations
By the end of this Learning Program, students will be able to :
- Know more about the BPO business including the different services it offers and the common BPO terms used
- Learn about the four (4) key components involved in the BPO process namely Leadership and Planning, People, Process and Performance
- Further understand the dynamics of each component including the management of people, processes and operating performance
TBD
Additional Readings
Students are expected to stay abreast of current topics and events related to this Program
- Assignments / Class Exams : 60 %
- Comprehensive Final Exam : 40 %
In fairness to students who submit their work on time, 25% will be deducted from late assignments PER DAY
Grades will be assigned as follows :
| A | 94 – | 100 | C | 73 – | 75 |
| A- | 90 – | 93 | C- | 70 – | 72 |
| B+ | 86 – | 89 | D+ | 66 – | 69 |
| B | 83 – | 85 | D | 63 – | 65 |
| B- | 80 – | 82 | D- | 60 – | 62 |
| C+ | 76 – | 79 | F | < 60 |
This Learning Program is divided into 10 classes. Each class includes the following :
- Textbook / Reading materials
- 15 – 20 minute Video Lecture
- Assignment and Quiz that you must pass
| Class Number | Main Topic | Sub-topics |
| Program Introduction | -NA- | |
| 1 | Introduction to BPO | BPO Overview |
| 2 | Basic BPO Language | |
| ASSIGNMENT / EXAM | ||
| 3 | BPO Business Process Framework | |
| 4 | Leadership and Planning | Leadership and Planning |
| ASSIGNMENT / EXAM | ||
| 5 | People | Recruiting, Hiring and Talent Development |
| 6 | Performance Management | |
| MID-TERM EXAMS | ||
| 7 | Processes | General Call Process |
| 8 | Transaction Monitoring and Workforce Management | |
| ASSIGNMENT / EXAM | ||
| 9 | Performance | Key Performance Indicators |
| 10 | Recap | Recap |
| COMPREHENSIVE FINAL EXAM | ||